HTX Access Portal

1. Standard Login Procedure

Logging into HTX is a straightforward, three-step process designed to maximize security while maintaining user convenience. Whether you registered using an email address or a mobile phone number, the entry point remains the same. Always ensure you are on the official HTX domain to prevent phishing attempts; verify the URL in your browser's address bar before inputting any credentials.

• Enter Primary Credentials: Navigate to the HTX homepage and locate the 'Login' button, usually situated in the top-right corner. Input the email address or phone number linked to your account. Follow this immediately by entering your unique, complex password. Avoid using dictionary words, personal information, or passwords you have used on other sites.
• Complete Security Verification (Captcha): Many platforms, including HTX, employ a simple drag-and-drop or checkbox CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) to verify that the request is coming from a human and not a bot attempting brute-force attacks. Successfully completing this step is mandatory to proceed to the final stage.
• Input Two-Factor Authentication (2FA) Code: This is the most critical security step. Upon successful entry of your password and CAPTCHA, the system will prompt you for your 2FA code. Depending on your setup, this will be a rotating 6-digit code generated by a third-party application like Google Authenticator, or a one-time code sent via SMS or email. This extra layer of defense ensures that even if a hacker compromises your password, they cannot gain access to your assets. Never share this code.

Once the 2FA code is verified, you will be redirected to your personal dashboard, where you can view your asset balance, trade, and manage your account settings. A successful login confirms that all security layers are functioning correctly.

2. Security Best Practices for Login

Your login security is paramount. HTX provides tools, but the user must adhere to best practices to protect their holdings. The use of Two-Factor Authentication (2FA) is non-negotiable. [Image of 2-factor authentication process] We strongly recommend using a hardware-based authentication app over SMS or email verification, as phone SIMs can be swapped and emails can be compromised more easily than a dedicated authenticator app on a secure device.

• Dedicated Authentication Device: Keep your Google Authenticator or other 2FA app on a separate, dedicated device that is not frequently used for general web browsing or email.
• Regular Password Rotation: Change your HTX password every 90 days. Use a password manager to generate and store ultra-complex passwords.
• Anti-Phishing Code: Utilize HTX’s anti-phishing code feature. Once set, this custom code will appear in all official HTX emails. If you receive an email *without* this code, it is a phishing attempt, and you should immediately delete it without clicking any links.
• Logout Discipline: Always manually log out of your session, especially when using public or shared computers. While HTX enforces session limits, proactive logging out is the safest approach.

Maintaining these habits reduces the attack surface for malicious actors. Treat your crypto exchange login credentials with the highest level of caution—they are the keys to your digital vault.

3. Troubleshooting Login Difficulties

Encountering an issue during login can be frustrating, especially when markets are moving fast. Most issues are minor and easily resolved by following the steps below.

Forgot Password Procedure

If you cannot recall your password, click the 'Forgot Password' link on the login page. The system will guide you through a multi-step recovery process involving email verification and 2FA confirmation (if available). Be prepared to wait, as exchanges often impose a 24-hour security delay after a password reset to prevent unauthorized fund withdrawals.

2FA Code Not Working or Lost Access

If your Google Authenticator code is rejected, first check your device's time synchronization; a slight time difference can invalidate the code. If you have lost access to your 2FA device, you must initiate a 2FA reset. This is a manual, highly secure process that typically requires identity verification (submitting a photo ID and a 'proof of life' photo) and may take several days to complete, significantly impacting your trading ability. This is why saving your 2FA backup codes when setting up the service is crucial.

Account Locked Due to Multiple Attempts

After several unsuccessful login attempts, HTX may temporarily lock your account to prevent unauthorized access. This lock usually lasts for a short period (e.g., 30 minutes). Do not continue attempting to log in until the lockout period has expired. If the issue persists, clear your browser's cache and cookies, or try using a different browser entirely. Network anomalies, such as VPN usage, can sometimes trigger these security measures.

4. Mobile and API Login Access

For users who prefer trading on the go, the HTX mobile application offers a streamlined login experience. Once the app is installed and the initial setup is complete, you can enable biometric features like Fingerprint or Face ID login. This replaces the need to manually enter your password for quick, secure access. Biometric data is stored locally on your device, adding another layer of security, but the initial setup will still require your full credentials and 2FA.

For advanced users, API (Application Programming Interface) keys allow programmatic access for automated trading and portfolio tracking. API access is granted through the "API Management" section within your logged-in dashboard. When creating keys, be meticulous: never grant withdrawal permissions unless absolutely necessary, and always restrict the API key's access to specific IP addresses. An API login relies on cryptographic signatures rather than a password, making key security and rotation essential for maintaining system integrity.